E-business planning and analysis framework

Ben Clegg, Boon Tan

Research output: Chapter in Book/Published conference outputChapter


This chapter reports on a framework that has been successfully used to analyze the e-business capabilities of an organization with a view to developing their e-capability maturity levels. This should be the first stage of any systems development project. The framework has been used widely within start-up companies and well-established companies both large and small; it has been deployed in the service and manufacturing sectors. It has been applied by practitioners and consultants to help improve e-business capability levels, and by academics for teaching and research purposes at graduate and undergraduate levels. This chapter will provide an account of the unique e-business planning and analysis framework (E-PAF) and demonstrate how it works via an abridged version of a case study (selected from hundreds that have been produced). This will include a brief account of the three techniques that are integrated to form the analysis framework: quality function deployment (QFD) (Akao, 1972), the balanced scorecard (BSC) (Kaplan & Norton, 1992), and value chain analysis (VCA) (Porter, 1985). The case study extract is based on an online community and dating agency service identified as VirtualCom which has been produced through a consulting assignment with the founding directors of that company and has not been published previously. It has been chosen because it gives a concise, comprehensive example from an industry that is relatively easy to relate to.
Original languageEnglish
Title of host publicationElectronic business
Subtitle of host publicationconcepts, methodologies, tools and applications
EditorsIn Lee
Place of PublicationHershey, PA (US)
PublisherIGI Global
Number of pages11
ISBN (Electronic)978-1-60566-057-8
ISBN (Print)978-1-60566-056-1
Publication statusPublished - 2009


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