Electronic information sharing in local government: The decision-making process

Alinaghi Ziaee Bigdeli, Muhammad Mustafa Kamal, Sergio De Cesare

Research output: Chapter in Book/Published conference outputConference publication


Recently local authorities have been placed under enormous pressure due to problems arising from poor decision-making in relation to the sharing of personal information. While in some circumstances the incompetence of agency employees is identified as the cause, in other circumstances organisational failure, implicitly driven by inter-organisational distrust, is to blame for inappropriate decisions taken with regards to sharing information. Sometimes implicit policies and regulations set by policy makers are blamed, while at other times, explicit rules of confidentiality and data-protection acts are accused. During the last decades, several Local Government Authorities (LGAs) in the United Kingdom have started to employ Inter-Organisational Information Systems (IOIS) to support information sharing and networked collaboration within their departments in order to meet a diverse range of citizen needs including housing services, social care services, education services, etc. However, reaching this level of cross-agency collaboration is not easy and requires additional time and effort by individuals and agencies involved. Therefore, this paper proposes and validates a novel conceptual framework that can be used as a tool for decision-making while sharing information electronically. The framework consists of four main levels: (a) investigation and presentation of factors influencing Electronic Information Sharing (EIS) in LGAs based on external environment, organisational capacity, technology environment, EIS characteristics, and inter-departmental environment, (b) investigation and presentation of the processes that an LGA department should carry out to decide whether to share information with another department, (c) mapping of the influential factors on the participation phases, and (d) prioritisation of the factors influencing EIS in LGAs in different decision-making phases.

Original languageEnglish
Title of host publicationECIS 2012 - Proceedings of the 20th European Conference on Information Systems
PublisherAssociation for Information Systems
ISBN (Print)9788488971548
Publication statusPublished - 6 Jun 2012
Event20th European Conference on Information Systems, ECIS 2012 - Barcelona, Spain
Duration: 10 Jun 201213 Jun 2012

Publication series

NameECIS 2012 - Proceedings of the 20th European Conference on Information Systems


Conference20th European Conference on Information Systems, ECIS 2012


  • Children integrated system
  • Electronic information sharing (EIS)
  • Inter-departmental collaboration
  • Local government authorities


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