Emerging patterns of work processes in Indian call centres: an exploratory study

Pawan Budhwar, Neeru Malhotra

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2007
Event15th annual Employment Research Unit (ERU) conference - Cardiff, United Kingdom
Duration: 17 Sep 200718 Sep 2007

Conference

Conference15th annual Employment Research Unit (ERU) conference
CountryUnited Kingdom
CityCardiff
Period17/09/0718/09/07

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