Empirical Examination of the Role of Three Sets of Innovation Attributes for Determining Adoption of IRCTC Mobile Ticketing Service

Kawaljeet Kapoor; Yogesh Kumar Dwivedi; Michael D. Williams

doi:10.1080/10580530.2015.1018776

Empirical Examination of the Role of Three Sets of Innovation Attributes for Determining Adoption of IRCTC Mobile Ticketing Service

Kawaljeet Kapoor
, Yogesh Kumar Dwivedi
, Michael D. Williams

Brunel University
Swansea University
University College of Swansea

Research output: Contribution to journal › Article › peer-review

32 Citations (SciVal)

149 Downloads (Pure)

Abstract

The Indian Railway Catering and Tourism Corporation Limited’s (IRCTC) mobile ticketing was recently introduced in India. In this study of its adoption, three competing attribute-sets are compared. This study aims to reveal the attribute-set best predicting its adoption. The research model was empirically tested and validated using SPSS. Four attributes from the Diffusion of Innovations (DOI) theory, four from the PCI theory, and four from Tornatzky and Klein’s meta-analysis significantly affected behavioral intentions. Only complexity failed to influence use intentions, and behavioral intention and riskiness significantly impacted adoption.

Original language	English
Pages (from-to)	153-173
Journal	Information Systems Management
Volume	32
Issue number	2
DOIs	https://doi.org/10.1080/10580530.2015.1018776
Publication status	Published - 15 Apr 2015

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis Group in Information Systems Management on 15 Apr 2015, available online at: http://www.tandfonline.com/10.1080/10580530.2015.1018776

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title = "Empirical Examination of the Role of Three Sets of Innovation Attributes for Determining Adoption of IRCTC Mobile Ticketing Service",

abstract = "The Indian Railway Catering and Tourism Corporation Limited{\textquoteright}s (IRCTC) mobile ticketing was recently introduced in India. In this study of its adoption, three competing attribute-sets are compared. This study aims to reveal the attribute-set best predicting its adoption. The research model was empirically tested and validated using SPSS. Four attributes from the Diffusion of Innovations (DOI) theory, four from the PCI theory, and four from Tornatzky and Klein{\textquoteright}s meta-analysis significantly affected behavioral intentions. Only complexity failed to influence use intentions, and behavioral intention and riskiness significantly impacted adoption.",

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Empirical Examination of the Role of Three Sets of Innovation Attributes for Determining Adoption of IRCTC Mobile Ticketing Service

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