Evaluating service quality and customer satisfaction evaluation in an emerging markets

Business & Economics

• Africa 51%
• Consumer Perceptions 39%
• Customer Satisfaction 62%
• Developing Countries 24%
• Developing Economies 37%
• Emerging Markets 65%
• Evaluation 43%
• Methodology 20%
• Multinomial Logistic Regression 55%
• Performance 15%
• Principal Component Analysis 55%
• Qualitative Research 49%
• Quality of Service 34%
• Retail Banking 48%
• Service Attributes 100%
• Service Quality 63%

Social Sciences

• banking 17%
• customer 70%
• developing country 12%
• driver 13%
• economy 20%
• evaluation 37%
• logistics 12%
• market 45%
• methodology 8%
• performance 7%
• qualitative research 12%
• regression 10%

Medicine & Life Sciences

• Consumer Organizations 28%
• Developing Countries 14%
• Growth 8%
• Logistic Models 10%
• Principal Component Analysis 17%
• Qualitative Research 18%