Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement

Ramzi El-Haddadeh*, Vishanth Weerakkody, Mohamad Osmani, Dhaval Thakker, Kawaljeet Kaur Kapoor

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.

Original languageEnglish
Pages (from-to)310-320
Number of pages11
JournalGovernment Information Quarterly
Volume36
Issue number2
DOIs
Publication statusPublished - 1 Apr 2019

Keywords

  • Continuous Use
  • Internet of things
  • Perceived Value
  • Public Sector

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