This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.
Bibliographical noteThis is an Author's Accepted Manuscript of an article published in Love, J. H., & Mansury, M. A. (2007). External linkages, R&D and innovation performance in US business services. Industry and innovation, 14(5), 477-496. Industry and innovation 2007 © Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/13662710701711380
- external linkages
- US business services