External linkages, R&D and innovation performance in US business services

James H. Love; Mica A. Mansury

doi:10.1080/13662710701711380

External linkages, R&D and innovation performance in US business services

James H. Love^*, Mica A. Mansury

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.

Original language	English
Pages (from-to)	477-496
Number of pages	20
Journal	Industry and Innovation
Volume	14
Issue number	5
DOIs	https://doi.org/10.1080/13662710701711380
Publication status	Published - Dec 2007

Bibliographical note

This is an Author's Accepted Manuscript of an article published in Love, J. H., & Mansury, M. A. (2007). External linkages, R&D and innovation performance in US business services. Industry and innovation, 14(5), 477-496. Industry and innovation 2007 © Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/13662710701711380

Keywords

external linkages
innovation
R&D
US business services

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10.1080/13662710701711380

External linkages RandD and innovation performance
This is an Author's Accepted Manuscript of an article published in Love, J. H., & Mansury, M. A. (2007). External linkages, R&D and innovation performance in US business services. Industry and innovation, 14(5), 477-496. Industry and innovation 2007 © Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/13662710701711380
Accepted author manuscript, 150 KB

http://www.tandfonline.com/10.1080/13662710701711380

Cite this

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title = "External linkages, R&D and innovation performance in US business services",

abstract = "This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.",

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External linkages, R&D and innovation performance in US business services

Abstract

Bibliographical note

Keywords

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