Front-line employee service co-creation: the influence of organisational identity and organisational commitment

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2015
EventBritish Academy of Management Conference 2015 - University of Portsmouth, Portsmouth, United Kingdom
Duration: 8 Sep 201510 Sep 2015

Conference

ConferenceBritish Academy of Management Conference 2015
CountryUnited Kingdom
CityPortsmouth
Period8/09/1510/09/15

Cite this

Glanfield, K., de Chernatony, L., Ackfeldt, A-L., & Melewar, T. C. (2015). Front-line employee service co-creation: the influence of organisational identity and organisational commitment. Paper presented at British Academy of Management Conference 2015, Portsmouth, United Kingdom.
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title = "Front-line employee service co-creation: the influence of organisational identity and organisational commitment",
author = "Keith Glanfield and {de Chernatony}, Leslie and Anna-Lena Ackfeldt and T.C. Melewar",
year = "2015",
language = "English",
note = "British Academy of Management Conference 2015 ; Conference date: 08-09-2015 Through 10-09-2015",

}

Glanfield, K, de Chernatony, L, Ackfeldt, A-L & Melewar, TC 2015, 'Front-line employee service co-creation: the influence of organisational identity and organisational commitment' Paper presented at British Academy of Management Conference 2015, Portsmouth, United Kingdom, 8/09/15 - 10/09/15, .

Front-line employee service co-creation: the influence of organisational identity and organisational commitment. / Glanfield, Keith; de Chernatony, Leslie; Ackfeldt, Anna-Lena; Melewar, T.C.

2015. Paper presented at British Academy of Management Conference 2015, Portsmouth, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Front-line employee service co-creation: the influence of organisational identity and organisational commitment

AU - Glanfield, Keith

AU - de Chernatony, Leslie

AU - Ackfeldt, Anna-Lena

AU - Melewar, T.C.

PY - 2015

Y1 - 2015

M3 - Paper

ER -

Glanfield K, de Chernatony L, Ackfeldt A-L, Melewar TC. Front-line employee service co-creation: the influence of organisational identity and organisational commitment. 2015. Paper presented at British Academy of Management Conference 2015, Portsmouth, United Kingdom.