Front-line employee service co-creation: the influence of organisational identity and organisational commitment

Keith Glanfield, Leslie de Chernatony, Anna-Lena Ackfeldt, T.C. Melewar

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2015
EventBritish Academy of Management Conference 2015 - University of Portsmouth, Portsmouth, United Kingdom
Duration: 8 Sep 201510 Sep 2015

Conference

ConferenceBritish Academy of Management Conference 2015
CountryUnited Kingdom
CityPortsmouth
Period8/09/1510/09/15

Cite this

Glanfield, K., de Chernatony, L., Ackfeldt, A-L., & Melewar, T. C. (2015). Front-line employee service co-creation: the influence of organisational identity and organisational commitment. Paper presented at British Academy of Management Conference 2015, Portsmouth, United Kingdom.