Front-line employee service co-creation: the influence of organisational identity and organisational commitment

Keith Glanfield, Leslie de Chernatony, Anna-Lena Ackfeldt, T.C. Melewar

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 2015
Event	British Academy of Management Conference 2015 - University of Portsmouth, Portsmouth, United Kingdom Duration: 8 Sept 2015 → 10 Sept 2015

Conference	British Academy of Management Conference 2015
Country/Territory	United Kingdom
City	Portsmouth
Period	8/09/15 → 10/09/15

Cite this

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title = "Front-line employee service co-creation: the influence of organisational identity and organisational commitment",

author = "Keith Glanfield and {de Chernatony}, Leslie and Anna-Lena Ackfeldt and T.C. Melewar",

year = "2015",

language = "English",

note = "British Academy of Management Conference 2015 ; Conference date: 08-09-2015 Through 10-09-2015",

}

Front-line employee service co-creation: the influence of organisational identity and organisational commitment. / Glanfield, Keith; de Chernatony, Leslie; Ackfeldt, Anna-Lena et al.
2015. Paper presented at British Academy of Management Conference 2015, Portsmouth, United Kingdom.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

TY - CONF

T1 - Front-line employee service co-creation: the influence of organisational identity and organisational commitment

AU - Glanfield, Keith

AU - de Chernatony, Leslie

AU - Ackfeldt, Anna-Lena

AU - Melewar, T.C.

PY - 2015

Y1 - 2015

M3 - Unpublished Conference Paper

T2 - British Academy of Management Conference 2015

Y2 - 8 September 2015 through 10 September 2015

ER -