Frontline employees’ innovative service behavior as key to customer loyalty: insights into FLEs’ resource gain spiral

Ruth Maria Stock, Ad de Jong, Nicolas A. Zacharias

Research output: Contribution to journalArticlepeer-review

Fingerprint

Dive into the research topics of 'Frontline employees’ innovative service behavior as key to customer loyalty: insights into FLEs’ resource gain spiral'. Together they form a unique fingerprint.

Business & Economics

Engineering & Materials Science