Governmental social media use for emergency communication

R. Beneito-Montagut, S. Anson, D. Shaw, C. Brewster

Research output: Chapter in Book/Published conference outputConference publication

Abstract

The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.

Original languageEnglish
Title of host publicationISCRAM 2013 conference proceedings
Subtitle of host publication10th international conference on Information Systems for Crisis Response and Management
EditorsT. Comes, F. Fiedrich, S. Fortier, et al
Place of PublicationBaden-Baden (DE)
PublisherKarlsruher Institut für Technologie
Pages828-833
Number of pages6
ISBN (Print)978-3-923704-80-4
Publication statusPublished - 2013
Event10th international conference on Information Systems for Crisis Response and Management - Baden-Baden, Germany
Duration: 12 May 201315 May 2013

Publication series

NameProceedings of the international ISCRAM conference
ISSN (Print)2411-3387

Conference

Conference10th international conference on Information Systems for Crisis Response and Management
Abbreviated titleISCRAM 2013
CountryGermany
CityBaden-Baden
Period12/05/1315/05/13

Keywords

  • emergency communication
  • institutional resilience
  • social media
  • civil defense
  • disasters
  • information systems
  • risk management
  • emergency management
  • governmental agency
  • information flows
  • web 2.0 tools
  • societies and institutions

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