Governmental social media use for emergency communication

R. Beneito-Montagut; S. Anson; D. Shaw; C. Brewster

Governmental social media use for emergency communication

R. Beneito-Montagut
, S. Anson
, D. Shaw
, C. Brewster

University of Warwick

Research output: Chapter in Book/Published conference output › Conference publication

25 Citations (Scopus)

Abstract

The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.

Original language	English
Title of host publication	ISCRAM 2013 conference proceedings
Subtitle of host publication	10th international conference on Information Systems for Crisis Response and Management
Editors	T. Comes, F. Fiedrich, S. Fortier, et al
Place of Publication	Baden-Baden (DE)
Publisher	Karlsruher Institut für Technologie
Pages	828-833
Number of pages	6
ISBN (Print)	978-3-923704-80-4
Publication status	Published - 2013
Event	10th international conference on Information Systems for Crisis Response and Management - Baden-Baden, Germany Duration: 12 May 2013 → 15 May 2013

Publication series

Name	Proceedings of the international ISCRAM conference
ISSN (Print)	2411-3387

Conference

Conference	10th international conference on Information Systems for Crisis Response and Management
Abbreviated title	ISCRAM 2013
Country/Territory	Germany
City	Baden-Baden
Period	12/05/13 → 15/05/13

Keywords

emergency communication
institutional resilience
social media
civil defense
disasters
information systems
risk management
emergency management
governmental agency
information flows
web 2.0 tools
societies and institutions

Cite this

Beneito-Montagut, R., Anson, S., Shaw, D., & Brewster, C. (2013). Governmental social media use for emergency communication. In T. Comes, F. Fiedrich, S. Fortier, & et al (Eds.), ISCRAM 2013 conference proceedings: 10th international conference on Information Systems for Crisis Response and Management (pp. 828-833). (Proceedings of the international ISCRAM conference ). Karlsruher Institut für Technologie.

Beneito-Montagut, R. ; Anson, S. ; Shaw, D. et al. / Governmental social media use for emergency communication. ISCRAM 2013 conference proceedings: 10th international conference on Information Systems for Crisis Response and Management. editor / T. Comes ; F. Fiedrich ; S. Fortier ; et al. Baden-Baden (DE) : Karlsruher Institut für Technologie, 2013. pp. 828-833 (Proceedings of the international ISCRAM conference ).

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Beneito-Montagut, R, Anson, S, Shaw, D & Brewster, C 2013, Governmental social media use for emergency communication. in T Comes, F Fiedrich, S Fortier & et al (eds), ISCRAM 2013 conference proceedings: 10th international conference on Information Systems for Crisis Response and Management. Proceedings of the international ISCRAM conference , Karlsruher Institut für Technologie, Baden-Baden (DE), pp. 828-833, 10th international conference on Information Systems for Crisis Response and Management, Baden-Baden, Germany, 12/05/13.

Governmental social media use for emergency communication. / Beneito-Montagut, R.; Anson, S.; Shaw, D. et al.
ISCRAM 2013 conference proceedings: 10th international conference on Information Systems for Crisis Response and Management. ed. / T. Comes; F. Fiedrich; S. Fortier; et al. Baden-Baden (DE): Karlsruher Institut für Technologie, 2013. p. 828-833 (Proceedings of the international ISCRAM conference ).

Research output: Chapter in Book/Published conference output › Conference publication

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AU - Beneito-Montagut, R.

AU - Anson, S.

AU - Shaw, D.

AU - Brewster, C.

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N2 - The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.

AB - The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.

KW - emergency communication

KW - institutional resilience

KW - social media

KW - civil defense

KW - disasters

KW - information systems

KW - risk management

KW - emergency management

KW - governmental agency

KW - information flows

KW - web 2.0 tools

KW - societies and institutions

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M3 - Conference publication

AN - SCOPUS:84905650416

SN - 978-3-923704-80-4

T3 - Proceedings of the international ISCRAM conference

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EP - 833

BT - ISCRAM 2013 conference proceedings

A2 - Comes, T.

A2 - Fiedrich, F.

A2 - Fortier, S.

A2 - et al,

PB - Karlsruher Institut für Technologie

CY - Baden-Baden (DE)

T2 - 10th international conference on Information Systems for Crisis Response and Management

Y2 - 12 May 2013 through 15 May 2013

ER -

Beneito-Montagut R, Anson S, Shaw D, Brewster C. Governmental social media use for emergency communication. In Comes T, Fiedrich F, Fortier S, et al, editors, ISCRAM 2013 conference proceedings: 10th international conference on Information Systems for Crisis Response and Management. Baden-Baden (DE): Karlsruher Institut für Technologie. 2013. p. 828-833. (Proceedings of the international ISCRAM conference ).

Governmental social media use for emergency communication

Abstract

Publication series

Conference

Keywords

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Ontologies for crisis management: a review of state of the art in ontology design and usability

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