Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization

Raphael  Wasserbauer; Andreas Schroeder; Ahmad Beltagui

doi:10.1080/09537287.2023.2189639

Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization

Raphael Wasserbauer, Andreas Schroeder^*, Ahmad Beltagui

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

Servitization increases uncertainty and complexity in manufacturing firms by introducing dynamic interdependencies within and between organisations. This study proposes the conceptual lens of Complex Adaptive Systems (CAS) to frame manufacturers’ service delivery systems and a hybrid simulation approach to explore the dynamic interdependencies of their servitization journeys. The case of a boiler manufacturer transforming to a provider of Heat-as-a-Service (HaaS) is used to examine the dynamic interdependencies between the growth of a service business, digitalisation efforts and operational efficiency as well as the interaction between the emerging service- and existing product business. The findings indicate that the manufacturer will experience an initial ‘cost-shock’ which will significantly decline as service delivery optimises and diagnostic accuracy improves. The study contributes to the servitization literature by introducing CAS as a theoretical perspective and hybrid modelling as a practical approach to explore and reconcile the strategic and operational dimensions of servitization.

Original language	English
Number of pages	15
Journal	Production Planning and Control
Early online date	20 Mar 2023
DOIs	https://doi.org/10.1080/09537287.2023.2189639
Publication status	E-pub ahead of print - 20 Mar 2023

Bibliographical note

Copyright © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.

Keywords

Heat-as-a-Service (HaaS)
Complex Adaptive Systems (CAS)
Servitization
Hybrid simulation

Access to Document

10.1080/09537287.2023.2189639Licence: CC BY 4.0

Wasserbauretal_2023_VoR
Copyright © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.
Final published version, 2.36 MBLicence: CC BY 4.0

Cite this

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title = "Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization",

abstract = "Servitization increases uncertainty and complexity in manufacturing firms by introducing dynamic interdependencies within and between organisations. This study proposes the conceptual lens of Complex Adaptive Systems (CAS) to frame manufacturers{\textquoteright} service delivery systems and a hybrid simulation approach to explore the dynamic interdependencies of their servitization journeys. The case of a boiler manufacturer transforming to a provider of Heat-as-a-Service (HaaS) is used to examine the dynamic interdependencies between the growth of a service business, digitalisation efforts and operational efficiency as well as the interaction between the emerging service- and existing product business. The findings indicate that the manufacturer will experience an initial {\textquoteleft}cost-shock{\textquoteright} which will significantly decline as service delivery optimises and diagnostic accuracy improves. The study contributes to the servitization literature by introducing CAS as a theoretical perspective and hybrid modelling as a practical approach to explore and reconcile the strategic and operational dimensions of servitization. ",

keywords = "Heat-as-a-Service (HaaS), Complex Adaptive Systems (CAS), Servitization, Hybrid simulation",

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AU - Wasserbauer, Raphael

AU - Schroeder, Andreas

AU - Beltagui, Ahmad

N1 - Copyright © 2023 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The terms on which this article has been published allow the posting of the Accepted Manuscript in a repository by the author(s) or with their consent.

PY - 2023/3/20

Y1 - 2023/3/20

N2 - Servitization increases uncertainty and complexity in manufacturing firms by introducing dynamic interdependencies within and between organisations. This study proposes the conceptual lens of Complex Adaptive Systems (CAS) to frame manufacturers’ service delivery systems and a hybrid simulation approach to explore the dynamic interdependencies of their servitization journeys. The case of a boiler manufacturer transforming to a provider of Heat-as-a-Service (HaaS) is used to examine the dynamic interdependencies between the growth of a service business, digitalisation efforts and operational efficiency as well as the interaction between the emerging service- and existing product business. The findings indicate that the manufacturer will experience an initial ‘cost-shock’ which will significantly decline as service delivery optimises and diagnostic accuracy improves. The study contributes to the servitization literature by introducing CAS as a theoretical perspective and hybrid modelling as a practical approach to explore and reconcile the strategic and operational dimensions of servitization.

AB - Servitization increases uncertainty and complexity in manufacturing firms by introducing dynamic interdependencies within and between organisations. This study proposes the conceptual lens of Complex Adaptive Systems (CAS) to frame manufacturers’ service delivery systems and a hybrid simulation approach to explore the dynamic interdependencies of their servitization journeys. The case of a boiler manufacturer transforming to a provider of Heat-as-a-Service (HaaS) is used to examine the dynamic interdependencies between the growth of a service business, digitalisation efforts and operational efficiency as well as the interaction between the emerging service- and existing product business. The findings indicate that the manufacturer will experience an initial ‘cost-shock’ which will significantly decline as service delivery optimises and diagnostic accuracy improves. The study contributes to the servitization literature by introducing CAS as a theoretical perspective and hybrid modelling as a practical approach to explore and reconcile the strategic and operational dimensions of servitization.

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ER -

Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization

Abstract

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Keywords

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Simulation and data underpinning article: 'Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization'

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Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization

Abstract

Bibliographical note

Keywords

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Simulation and data underpinning article: 'Heat-as-a-Service (HaaS): a Complex Adaptive Systems perspective on servitization'

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