High-performance human resource practices, citizenship behaviour and organizational performance: A relational perspective

Li-Yun Sun, Samuel Aryee*, Kenneth S. Law

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB-turnover relationship, and business strategy (service quality) moderated the service-oriented OCB-productivity relationship. Copyright of the Academy of Management, all rights reserved.

Original languageEnglish
Pages (from-to)558-577
Number of pages20
JournalAcademy of Management Journal
Volume50
Issue number3
DOIs
Publication statusPublished - Jun 2007

Keywords

  • relational perspective
  • employment relationship
  • mediation
  • moderation
  • high-performance human resource practices
  • productivity
  • turnover
  • organizational performance.

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