Abstract
Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB-turnover relationship, and business strategy (service quality) moderated the service-oriented OCB-productivity relationship. Copyright of the Academy of Management, all rights reserved.
Original language | English |
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Pages (from-to) | 558-577 |
Number of pages | 20 |
Journal | Academy of Management Journal |
Volume | 50 |
Issue number | 3 |
DOIs | |
Publication status | Published - Jun 2007 |
Keywords
- relational perspective
- employment relationship
- mediation
- moderation
- high-performance human resource practices
- productivity
- turnover
- organizational performance.