How Quality Management System Components Lead to Improvement in Service Organizations: A System Practitioner Perspective

Keyphrases

• Business Operation Management 14%
• Business Process Management 14%
• Customer Focus 14%
• Evidence-based Decision Making 14%
• Macao 14%
• Management Work 14%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 14%
• Practitioner Perspectives 100%
• Process Approach 14%
• Quality Management 100%
• Quality Management System 100%
• Relationship Management 28%
• Service Context 14%
• Service Organizations 100%
• Supportive Behaviors 14%
• System Components 100%
• Task Conflict 42%
• Top Management 14%

Computer Science

• Business Operation 14%
• Business Process 14%
• Decision Making 14%
• Deep Understanding 14%
• Process Approach 14%
• Quality Management 100%
• Quality Management System 100%
• Structural Equation 14%

Social Sciences

• Decision Making 11%
• Evidence-Based 11%
• Macao 11%
• Operations Management 11%
• Process Management 11%
• Quality Management 100%
• Relationship Management 22%
• Service Context 11%
• Structural Equation Modeling 11%
• Top Management 11%