HRM systems, internal marketing and performance in Indian call centres: full research report ESRC end of award report, RES-000-22-1876

Pawan Budhwar
, Neeru Malhotra

Research output: Book/Report › Commissioned report

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2009

Work processes and emerging problems in Indian call centres
Budhwar, P., Malhotra, N. & Singh, V., 2009, The next available operator: managing numan resources in Indian business process outsourcing industry . Thite, M. & Russell, B. (eds.). New Delhi (IN): SAGE, p. 59-82 24 p.
Research output: Chapter in Book/Published conference output › Chapter

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