ICT innovation diffusion in small logistics service providers: an empirical study

Pietro Evangelista, Edward Sweeney, Claudia Wagner

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

For companies competing in highly dynamic markets, innovation is considered a fundamental component of a successful business as it allows companies to sustain profit margins, sales growth and reduce competitors’ pressures. Information and communication technology (ICT) is essential innovation enablers especially in service companies. The focus of the paper is on the analysis of the role of ICT in innovation processes of small third-party logistics service providers (3PLs). On the basis of quantitative evidence emerging from a recent survey carried out on the Italian 3PL market, the paper analyses how ICT is used to support innovation and the factors the inhibit/facilitate the usage of ICT in such companies. Implications for supply chain innovation management are derived from the research and managerial perspectives.
Original languageEnglish
Title of host publicationInnovative management in global logistics and transport
Subtitle of host publicationproceedings of the International Conference on Logistics and Transport, Chiang Mai, Thailand, December 2009
Pages53-70
Number of pages18
Publication statusPublished - 2010
Event1st International Conference on Logistics and Transport - Chiang Mai, Thailand
Duration: 17 Dec 200919 Dec 2009

Conference

Conference1st International Conference on Logistics and Transport
Abbreviated titleICLT 2009
CountryThailand
CityChiang Mai
Period17/12/0919/12/09

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  • Cite this

    Evangelista, P., Sweeney, E., & Wagner, C. (2010). ICT innovation diffusion in small logistics service providers: an empirical study. In Innovative management in global logistics and transport: proceedings of the International Conference on Logistics and Transport, Chiang Mai, Thailand, December 2009 (pp. 53-70)