Improving efficiency through internal benchmarking

Sebastian M. Durst*, Mario Binder

*Corresponding author for this work

Research output: Contribution to journalArticle

Abstract

This paper gives an account of a real in-depth case study showing the successful application of internal benchmarking to a complex industrial environment. It focuses on improving the efficiency of the 'Distribution Logistics' process of a multinational cable manufacturer spanning three production sites in three European countries. Challenges addressed in this paper are how internal benchmarking was applied as a structured and systematic approach for improving a business process based on its productivity and its cost. Special attention is paid to the development of an inclusive and a consistent efficiency measurement system for the 'Distribution Logistics' process of the company. In the end, challenges and success factors for applying benchmarking projects to a complex business environment are presented by the authors to guide the potential 'benchmarker'.

Original languageEnglish
Pages (from-to)290-306
Number of pages17
JournalInternational Journal of Business Performance Management
Volume8
Issue number4
DOIs
Publication statusPublished - 14 Jun 2006

Fingerprint

Benchmarking
Distribution/logistics
European countries
Costs
Success factors
Measurement system
Business process
Business environment
Efficiency measurement
Cable
Multinationals
Productivity

Keywords

  • Case study
  • Distribution logistics
  • Efficiency measurement system
  • Internal benchmarking
  • Performance metrics

Cite this

Durst, Sebastian M. ; Binder, Mario. / Improving efficiency through internal benchmarking. In: International Journal of Business Performance Management. 2006 ; Vol. 8, No. 4. pp. 290-306.
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Improving efficiency through internal benchmarking. / Durst, Sebastian M.; Binder, Mario.

In: International Journal of Business Performance Management, Vol. 8, No. 4, 14.06.2006, p. 290-306.

Research output: Contribution to journalArticle

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