Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 10 Sept 2013
Event	27th annual British Academy of Management conference 2013 - University of Liverpool Management School, Liverpool, United Kingdom Duration: 11 Sept 2013 → 11 Sept 2013

Conference	27th annual British Academy of Management conference 2013
Abbreviated title	BAM 2013
Country/Territory	United Kingdom
City	Liverpool
Period	11/09/13 → 11/09/13

Keywords

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title = "Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment",

keywords = "CRM, strategy, information systems, staff empowerment, organisational responsiveness",

author = "Luciano Batista and Maureen Meadows and Sally Dibb and Matthew Hinton and Mathew Analogbei",

year = "2013",

month = sep,

day = "10",

language = "English",

note = "27th annual British Academy of Management conference 2013, BAM 2013 ; Conference date: 11-09-2013 Through 11-09-2013",

}

Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment. / Batista, Luciano; Meadows, Maureen; Dibb, Sally et al.
2013. Paper presented at 27th annual British Academy of Management conference 2013, Liverpool, United Kingdom.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

TY - CONF

T1 - Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment

AU - Batista, Luciano

AU - Meadows, Maureen

AU - Dibb, Sally

AU - Hinton, Matthew

AU - Analogbei, Mathew

PY - 2013/9/10

Y1 - 2013/9/10

KW - CRM

KW - strategy

KW - information systems

KW - staff empowerment

KW - organisational responsiveness

M3 - Unpublished Conference Paper

T2 - 27th annual British Academy of Management conference 2013

Y2 - 11 September 2013 through 11 September 2013

ER -