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Improving professional service operations: action research in a law firm
Krishna Balthu
*
,
Ben Clegg
*
Corresponding author for this work
Operations & Information Management
Aston Business School
Aston University
Research output
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peer-review
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Keyphrases
Legal Services
100%
Action Research
100%
Law Firms
100%
Professional Service Organizations
100%
Professional Services
28%
Service Operations
28%
Systems Thinking
28%
Design Methodology
14%
Low Volume
14%
High Variety
14%
Management Tools
14%
Modeling Methodology
14%
Operations Research
14%
Service Sector
14%
United Kingdom
14%
Service Delivery
14%
Service Firms
14%
Research Use
14%
Overall Efficiency
14%
Deregulation
14%
Practice Theory
14%
New Management
14%
Context-sensitive
14%
Participatory Action Research
14%
Commodification
14%
Intervention Research
14%
Change Driven
14%
Areas of Practice
14%
Soft Systems Methodology
14%
Overall Effectiveness
14%
Action Research Methodology
14%
Service Environment
14%
Service Professionals
14%
Practice Methodology
14%
Abductive Reasoning
14%
Can Effect
14%
Operation Environment
14%
Change Management Framework
14%
Service Typology
14%
Kaleidoscope
14%
Intellectual Framework
14%
Social Sciences
Professional Service
100%
Service Operations
100%
Action Research
100%
Law Firm
100%
Health Care Delivery
16%
UK
16%
Operations Research
16%
Service Sector
16%
Deregulation
16%
Change Management
16%
Practice Theory
16%
Commodification
16%
Participatory Action Research
16%
Design Methodology
16%