Improving professional service operations using action research: The case of legal services

Keyphrases

• Legal Services 100%
• Action Research 100%
• Customer Contact 100%
• Professional Service Organizations 100%
• Low Variety 100%
• Professional Services 50%
• Critical Success Factors 50%
• Medium Size 50%
• Action Research Project 50%
• Longitudinal Action Research 50%
• Service Process 50%
• Law Firms 50%
• Soft Systems 50%
• Research-led 50%
• Customization 50%
• Action Research Methodology 50%
• Labor Intensity 50%
• Systems-based Intervention 50%
• Breakaway 50%

Social Sciences

• Professional Service 100%
• Service Operations 100%
• Action Research 100%
• Research Project 33%
• Law Firm 33%
• Labor Intensity 33%