Innovation in outsourcing: towards a practical framework

Ilan Oshri, Julia Kotlarsky

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The outsourcing industry is now up for a new challenge: to understand how innovation can be realized from outsourcing engagements. While innovation has been explored and prized within businesses for decades, it is a relatively new topic in the context of outsourcing. And, as such, the perceptions regarding what innovation in outsourcing is, what inhibits or enables innovation in outsourcing, and what client firms are willing to do to ensure they benefit from innovation in outsourcing are still being defined. This paper provides insight into some of the critical aspects in innovation in which both client firms and vendors have taken interest in recent years. We go beyond the simplistic approach we have seen in some recent reports that advocates for the development of trust and close relationships between client firms and vendors as the main enablers of innovation in outsourcing. In our view, innovation in outsourcing can be properly understood only when both contractual and relational aspects are examined as well as the nature of the innovation, i.e. incremental or radical, is explored. Further, we posit that the sourcing model applied has also an impact on the ability to innovate.
Original languageEnglish
Title of host publicationNew studies in global IT and business service outsourcing
Subtitle of host publication5th global scourcing workshop 2011, Courchevel, France, March 14-17, 2011, revised selected papers
EditorsJulia Kotlarsky, Leslie P. Willcocks, Ilan Oshri
PublisherSpringer
Pages201-217
Number of pages17
ISBN (Electronic)978-3-642-24815-3
ISBN (Print)978-3-642-24814-6
DOIs
Publication statusPublished - 2011
Event5th global scourcing workshop 2011 - Courchevel, France
Duration: 14 Mar 201117 Mar 2011

Publication series

NameLecture notes in business information processing
PublisherSpringer
Number91
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356

Workshop

Workshop5th global scourcing workshop 2011
CountryFrance
CityCourchevel
Period14/03/1117/03/11

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  • Research Output

    • 1 Anthology
    • 1 Foreword/postscript

    New studies in global IT and business service outsourcing: 5th global scourcing workshop 2011, Courchevel, France, March 14-17, 2011, revised selected papers

    Oshri, I. & Kotlarsky, J., Oct 2011, Berlin (DE): Springer. 219 p. (Lecture notes in business information processing; no. 91)

    Research output: Book/ReportAnthology

  • Preface

    Kotlarsky, J., Willcocks, L. & Oshri, I., 1 Jan 2011, New studies in global IT and business service outsourcing: 5th global scourcing workshop 2011, Courchevel, France, March 14-17, 2011, revised selected papers. Kotlarsky, J., Willcocks, L. & Oshri, I. (eds.). Berlin (DE): Springer, p. I 1 p. (Lecture notes in business information processing; no. 91).

    Research output: Chapter in Book/Report/Conference proceedingForeword/postscript

  • Cite this

    Oshri, I., & Kotlarsky, J. (2011). Innovation in outsourcing: towards a practical framework. In J. Kotlarsky, L. P. Willcocks, & I. Oshri (Eds.), New studies in global IT and business service outsourcing : 5th global scourcing workshop 2011, Courchevel, France, March 14-17, 2011, revised selected papers (pp. 201-217). (Lecture notes in business information processing; No. 91). Springer. https://doi.org/10.1007/978-3-642-24815-3_11