Integrated approach to healthcare quality management: a case study

Prasanta K. Dey*, Seetharaman Hariharan

*Corresponding author for this work

Research output: Contribution to journalArticle

Abstract

Purpose - The purpose of the paper is to develop an integrated quality management model, which identifies problems, suggests solutions, develops a framework for implementation and helps evaluate performance of health care services dynamically. Design/methodology/approach - This paper uses logical framework analysis (LFA), a matrix approach to project planning for managing quality. This has been applied to three acute healthcare services (Operating room utilization, Accident and emergency, and Intensive care) in order to demonstrate its effectiveness. Findings - The paper finds that LFA is an effective method of quality management of hospital-based healthcare services. Research limitations/implications - This paper shows LFA application in three service processes in one hospital. However, ideally this is required to be tested in several hospitals and other services as well. Practical implications - In the paper the proposed model can be practised in hospital-based healthcare services for improving performance. Originality/value - The paper shows that quality improvement in healthcare services is a complex and multi-dimensional task. Although various quality management tools are routinely deployed for identifying quality issues in health care delivery and corrective measures are taken for superior performance, there is an absence of an integrated approach, which can identify and analyze issues, provide solutions to resolve those issues, develop a project management framework (planning, monitoring, and evaluating) to implement those solutions in order to improve process performance. This study introduces an integrated and uniform quality management tool. It integrates operations with organizational strategies. © Emerald Group Publishing Limited.

Original languageEnglish
Pages (from-to)583-605
Number of pages23
JournalTQM Magazine
Volume18
Issue number6
DOIs
Publication statusPublished - 2007

Fingerprint

Quality Management
Quality management
Healthcare
Health care
Operating rooms
Planning
Project management
Accidents
Quality Improvement
Project Management
Integrated approach
Health care services
Monitoring
Emergency
Acute
Design Methodology
Resolve
Integrate
Framework
Logic

Keywords

  • health services
  • quality management
  • service operations

Cite this

Dey, Prasanta K. ; Hariharan, Seetharaman. / Integrated approach to healthcare quality management : a case study. In: TQM Magazine. 2007 ; Vol. 18, No. 6. pp. 583-605.
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Integrated approach to healthcare quality management : a case study. / Dey, Prasanta K.; Hariharan, Seetharaman.

In: TQM Magazine, Vol. 18, No. 6, 2007, p. 583-605.

Research output: Contribution to journalArticle

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