Inter-organisational knowledge transfer is very important for SMEs. However, compared to knowledge transfer within an organisation, its ‘boundary paradox’ makes its process more complicated and difficult to understand. In order to solve the ‘paradox’, inter-organisational knowledge transfer strategies need to be developed for SMEs. Through a review of the literature on knowledge transfer, this paper proposes an inter-organisational knowledge transfer process model that contains four stages (initiation, selection, interaction and conversion). It classifies three situations in which an SME exchanges knowledge with a customer (whether a larger company or an SME). It then applies a coordinating mechanism to analyse knowledge transfer strategies for the SME when it is a knowledgegiving firm and knowledge-receiving firm respectively, in the different stages of each situation.
|Title of host publication||KMAC2003|
|Subtitle of host publication||the Knowledge Management Aston Conference 2003|
|Publisher||Operational Research Society|
|Number of pages||14|
|Publication status||Published - 2003|
|Event||Knowledge Management Aston Conference - Birmingham, United Kingdom|
Duration: 14 Jul 2003 → 15 Jul 2003
|Conference||Knowledge Management Aston Conference|
|Abbreviated title||KMAC 2003|
|Period||14/07/03 → 15/07/03|
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- knowledge transfer