The present study draws on the Information Systems (IS) artefact theory (Lee, Thomas, & Baskerville, 2015) to systematically conceptualize the IoT and investigate its contribution to the manufacturer’s advanced services. The study employs qualitative methods to analyse the advanced services offerings of eight multinational manufacturers and identifies the specific IS artefacts, their underlying information-, social- and technology-subsystems and their enabling roles in an advanced services context. The study and its findings contribute to the development of a socio-technical IoT perspective and an enhanced understanding of the role IoT has in an advanced services context.
|Title of host publication||Proceedings of the 25th EurOMA Conference|
|Publication status||Published - 26 Jun 2018|
|Event||25th International EurOMA Conference - Budapest, Hungary|
Duration: 24 Jun 2018 → 26 Jun 2018
|Conference||25th International EurOMA Conference|
|Period||24/06/18 → 26/06/18|