It's a culture thing - the challenge of change - customer service in local government

Katrina Ritters, Howard Davis, John Mawson, Mike J. Tricker

Research output: Working paperTechnical report

Original languageEnglish
Place of PublicationCholcester
PublisherInstitute of Customer Service
Publication statusPublished - 2009

Bibliographical note

Accreditation to the Institute of Customer Service as the publisher. Any use of extracts and information from this report should also credit its source. The grant of this use is made on the understanding that no commercial gain will accrue from such publication either for your institution or for any individual. Any use of the document, or any part of the information contained within it which may accrue financial advantage must be cleared in advance, in writing by the Institute of Customer Service.

Cite this

Ritters, K., Davis, H., Mawson, J., & Tricker, M. J. (2009). It's a culture thing - the challenge of change - customer service in local government. Cholcester: Institute of Customer Service.
Ritters, Katrina ; Davis, Howard ; Mawson, John ; Tricker, Mike J. / It's a culture thing - the challenge of change - customer service in local government. Cholcester : Institute of Customer Service, 2009.
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Ritters, K, Davis, H, Mawson, J & Tricker, MJ 2009 'It's a culture thing - the challenge of change - customer service in local government' Institute of Customer Service, Cholcester.

It's a culture thing - the challenge of change - customer service in local government. / Ritters, Katrina; Davis, Howard; Mawson, John; Tricker, Mike J.

Cholcester : Institute of Customer Service, 2009.

Research output: Working paperTechnical report

TY - UNPB

T1 - It's a culture thing - the challenge of change - customer service in local government

AU - Ritters, Katrina

AU - Davis, Howard

AU - Mawson, John

AU - Tricker, Mike J.

N1 - Accreditation to the Institute of Customer Service as the publisher. Any use of extracts and information from this report should also credit its source. The grant of this use is made on the understanding that no commercial gain will accrue from such publication either for your institution or for any individual. Any use of the document, or any part of the information contained within it which may accrue financial advantage must be cleared in advance, in writing by the Institute of Customer Service.

PY - 2009

Y1 - 2009

M3 - Technical report

BT - It's a culture thing - the challenge of change - customer service in local government

PB - Institute of Customer Service

CY - Cholcester

ER -

Ritters K, Davis H, Mawson J, Tricker MJ. It's a culture thing - the challenge of change - customer service in local government. Cholcester: Institute of Customer Service. 2009.