Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources

Andrew Farrell; John Rudd; Kristine de Valck; Olivier Sibai

Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources

Andrew Farrell, John Rudd, Kristine de Valck, Olivier Sibai

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Conflicts are very common in Online Consumption Communities (OCC) and numerous expressions have developed to describe them. Prior research indicates contradictory effects on community resources, namely social capital and culture. One stream finds that online conflict dissolves social capital and community culture (cf. De Valck 2007) while another stream finds it enhances them (cf. Ewing, Wagstaff, and Power 2013). Therefore, the effect of OCC conflict on community resources is unclear. In this paper, we (1) investigate
conflict in OCC to develop a typology, and (2) delineate how each type of OCC conflict impacts community resources. This research contributes to our understanding of OCC conflicts and to the literature on value formation in OCC.

Original language	English
Title of host publication	[Proceedings]
Editors	June Cotte, Stacy Wood
Pages	697-698
Number of pages	2
Publication status	Published - 31 Dec 2014

Publication series

Name	North American advances in consumer research
Volume	42

Access to Document

http://www.acrwebsite.org/volumes/v42/acr_v42_17431.pdf

Cite this

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title = "Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources",

abstract = "Conflicts are very common in Online Consumption Communities (OCC) and numerous expressions have developed to describe them. Prior research indicates contradictory effects on community resources, namely social capital and culture. One stream finds that online conflict dissolves social capital and community culture (cf. De Valck 2007) while another stream finds it enhances them (cf. Ewing, Wagstaff, and Power 2013). Therefore, the effect of OCC conflict on community resources is unclear. In this paper, we (1) investigateconflict in OCC to develop a typology, and (2) delineate how each type of OCC conflict impacts community resources. This research contributes to our understanding of OCC conflicts and to the literature on value formation in OCC.",

author = "Andrew Farrell and John Rudd and {de Valck}, Kristine and Olivier Sibai",

year = "2014",

month = dec,

day = "31",

language = "English",

series = "North American advances in consumer research",

pages = "697--698",

editor = "June Cotte and Stacy Wood",

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Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources. / Farrell, Andrew; Rudd, John; de Valck, Kristine et al.
[Proceedings]. ed. / June Cotte; Stacy Wood. 2014. p. 697-698 (North American advances in consumer research; Vol. 42).

Research output: Chapter in Book/Published conference output › Conference publication

TY - GEN

T1 - Keyboard warriors in cyberfights

T2 - conflict in online communities of consumption and its effects on community resources

AU - Farrell, Andrew

AU - Rudd, John

AU - de Valck, Kristine

AU - Sibai, Olivier

PY - 2014/12/31

Y1 - 2014/12/31

N2 - Conflicts are very common in Online Consumption Communities (OCC) and numerous expressions have developed to describe them. Prior research indicates contradictory effects on community resources, namely social capital and culture. One stream finds that online conflict dissolves social capital and community culture (cf. De Valck 2007) while another stream finds it enhances them (cf. Ewing, Wagstaff, and Power 2013). Therefore, the effect of OCC conflict on community resources is unclear. In this paper, we (1) investigateconflict in OCC to develop a typology, and (2) delineate how each type of OCC conflict impacts community resources. This research contributes to our understanding of OCC conflicts and to the literature on value formation in OCC.

AB - Conflicts are very common in Online Consumption Communities (OCC) and numerous expressions have developed to describe them. Prior research indicates contradictory effects on community resources, namely social capital and culture. One stream finds that online conflict dissolves social capital and community culture (cf. De Valck 2007) while another stream finds it enhances them (cf. Ewing, Wagstaff, and Power 2013). Therefore, the effect of OCC conflict on community resources is unclear. In this paper, we (1) investigateconflict in OCC to develop a typology, and (2) delineate how each type of OCC conflict impacts community resources. This research contributes to our understanding of OCC conflicts and to the literature on value formation in OCC.

M3 - Conference publication

T3 - North American advances in consumer research

SP - 697

EP - 698

BT - [Proceedings]

A2 - Cotte, June

A2 - Wood, Stacy

ER -

Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources

Abstract

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