Knowing a few rules doesn't mean you can play the game: The limits of "best practice" in enterprise systems

Paul R. Devadoss, Mike W. Chiasson, Roger F.A. van Daalen Fuente

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

We examine the common claim that "best practices" are encompassed and represented in Enterprise Systems (ES). We suggest that an ES can at best only represent the ostensive and not the performative elements of work tasks. Thus, representation of best practice in an ES does not take practical action into account. This has two important implications. First, ostensive abstractions of best practice in an ES are a sparse and superficial representation of a "good" business process, at a specific moment in time. Second, the practical understanding required for performance is often ignored in the ostensive representation of best practice in the implementation of an ES. This constrains user and business adaptability. Inflexible coding of ostensive business tasks furthermore leads to rigidity where flexibility should be sought, to keep on top of the competition. Implications and directions for further research are discussed.

Original languageEnglish
Title of host publication14th Americas Conference on Information Systems, AMCIS 2008
Pages3045-3051
Number of pages7
Volume5
Publication statusPublished - 1 Dec 2008
Event14th Americas Conference on Information Systems, AMCIS 2008 - Toronto, ON, Canada
Duration: 14 Aug 200817 Aug 2008

Conference

Conference14th Americas Conference on Information Systems, AMCIS 2008
CountryCanada
CityToronto, ON
Period14/08/0817/08/08

Bibliographical note

This material is brought to you by the Americas Conference on Information Systems (AMCIS) at AIS Electronic Library (AISeL). It has been accepted
for inclusion in AMCIS 2008 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact
elibrary@aisnet.org.

Keywords

  • Best practice
  • Enterprise systems
  • Ostensive
  • Practical action
  • Task performance

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  • Cite this

    Devadoss, P. R., Chiasson, M. W., & van Daalen Fuente, R. F. A. (2008). Knowing a few rules doesn't mean you can play the game: The limits of "best practice" in enterprise systems. In 14th Americas Conference on Information Systems, AMCIS 2008 (Vol. 5, pp. 3045-3051)