Knowledge processes in virtual teams: consolidating the evidence

Yulin Fang, Ron Chi-Wai Kwok, Andreas Schroeder*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

This article takes stock of the current state of research on knowledge processes in virtual teams (VTs) and consolidates the extent research findings. Virtual teams, on the one hand, constitute important organisational entities that facilitate the integration of diverse and distributed knowledge resources. On the other hand, collaborating in a virtual environment creates particular challenges for the knowledge processes. The article seeks to consolidate the diverse evidence on knowledge processes in VTs with a specific focus on identifying the factors that influence the effectiveness of these knowledge processes. The article draws on the four basic knowledge processes outlined by Alavi and Leidner (2001) (i.e. creation, transferring, storage/retrieval and application) to frame the investigation and discuss the extent research. The consolidation of the existing research findings allows us to recognise the gaps in the understanding of knowledge processes in VTs and identify the important avenues for future research.

Original languageEnglish
Pages (from-to)486-501
Number of pages16
JournalBehaviour and Information Technology
Volume33
Issue number5
Early online date18 Sep 2012
DOIs
Publication statusPublished - 2014

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in Behaviour & Information Technology on 18/9/12, available online: http://www.tandfonline.com/10.1080/0144929X.2012.719033

Keywords

  • distributed cognition
  • knowledge management
  • virtual community

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