Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration

Howard Lightfoot, Tim Baines

Research output: Chapter in Book/Published conference outputConference publication


The debate about services-led competitive strategies continues to grow with much interest emerging around the differing practices between production and servitised operations. This paper contributes to this discussion byinvestigating the vertical integration practice (in particular the micro-vertical integration otherwise known as the supply chain position)of manufacturers who are successful in their adoption of servitization.Although these are preliminary findings from a longer-term research programme, through this technical note we seek to simultaneously contribute to the debate in the research community and offer guidance to practitioners exploring the consequences of servitization. Keyword: Servitization, Product-Service Systems, Through-life Services.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy S Baines, Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Number of pages6
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013


ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
Country/TerritoryUnited Kingdom
OtherServitization in the multi-organisation enterprise

Bibliographical note

© Aston Business School


  • servitization
  • product service-system
  • manufacturing
  • advanced services
  • through-life services


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