Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices

Tim Baines, Howard Lightfoot

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Servitization is a growing area of interest amongst practitioners, policy makers and academics, and much is still to be learnt about its adoption in practice. This paper makes a contribution to this debate by identifying the key facilities practices that successfully servitizing manufacturers appear to be deploying and the underlying rationale behind their configuration. Although these are preliminary findings from a longer-term research programme,this short communication seeks to highlight implications to manufacturing professionals and organisations who are considering the servitization of their operations.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy Baines, Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages70-73
Number of pages4
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013

Conference

ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
CountryUnited Kingdom
CityBirmingham
Period20/05/1321/05/13
OtherServitization in the multi-organisation enterprise

Bibliographical note

© Aston Business School

Keywords

  • servitization
  • product service-system
  • manufacturing
  • advanced services
  • through-life services

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  • Research Output

    • 6 Conference contribution
    • 1 Anthology

    A strategy formulation process for the delivery of technology enabled service delivery systems

    Redding, L. E. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 127-138 12 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Open Access
    File
  • Leadership in high-value services for manufacturers: people and the delivery of advanced services

    Baines, T. & Lightfoot, H., 20 May 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 62-69 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Open Access
    File
  • Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

    Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T. S., Clegg, B. & Harrison, D. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 51-56 5 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Open Access
    File
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