Leadership in high-value services for manufacturers: people and the delivery of advanced services

Tim Baines, Howard Lightfoot

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation and
skill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a working
hypothesis for future studies in this field.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy Baines, Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages62-69
Number of pages8
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 20 May 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013

Conference

ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
CountryUnited Kingdom
CityBirmingham
Period20/05/1321/05/13
OtherServitization in the multi-organisation enterprise

Bibliographical note

© Aston Business School

Keywords

  • servitization
  • product Service-System
  • manufacturing
  • advanced services
  • through-life services

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  • Research Output

    • 6 Conference contribution
    • 1 Anthology

    A strategy formulation process for the delivery of technology enabled service delivery systems

    Redding, L. E. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 127-138 12 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Open Access
    File
  • Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

    Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T. S., Clegg, B. & Harrison, D. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 51-56 5 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Open Access
    File
  • Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration

    Lightfoot, H. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T. S., Clegg, B. & D. H. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 56-61 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Open Access
    File
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