Leadership in high-value services for manufacturers: people and the delivery of advanced services

Tim Baines, Howard Lightfoot

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation and
skill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a working
hypothesis for future studies in this field.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy Baines, Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages62-69
Number of pages8
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 20 May 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013

Conference

ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
CountryUnited Kingdom
CityBirmingham
Period20/05/1321/05/13
OtherServitization in the multi-organisation enterprise

Fingerprint

leadership

Bibliographical note

© Aston Business School

Keywords

  • servitization
  • product Service-System
  • manufacturing
  • advanced services
  • through-life services

Cite this

Baines, T., & Lightfoot, H. (2013). Leadership in high-value services for manufacturers: people and the delivery of advanced services. In T. Baines, B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (pp. 62-69). Birmingham (UK): Aston University.
Baines, Tim ; Lightfoot, Howard. / Leadership in high-value services for manufacturers : people and the delivery of advanced services. Proceedings of the Spring Servitization Conference 2013. editor / Timothy Baines ; Ben Clegg ; David Harrison. Birmingham (UK) : Aston University, 2013. pp. 62-69
@inproceedings{234016d1584f42358e8c73b9d69d43e5,
title = "Leadership in high-value services for manufacturers: people and the delivery of advanced services",
abstract = "This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation andskill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a workinghypothesis for future studies in this field.",
keywords = "servitization, product Service-System, manufacturing, advanced services, through-life services",
author = "Tim Baines and Howard Lightfoot",
note = "{\circledC} Aston Business School",
year = "2013",
month = "5",
day = "20",
language = "English",
pages = "62--69",
editor = "Baines, {Timothy } and Ben Clegg and Harrison, {David }",
booktitle = "Proceedings of the Spring Servitization Conference 2013",
publisher = "Aston University",

}

Baines, T & Lightfoot, H 2013, Leadership in high-value services for manufacturers: people and the delivery of advanced services. in T Baines, B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013. Aston University, Birmingham (UK), pp. 62-69, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13.

Leadership in high-value services for manufacturers : people and the delivery of advanced services. / Baines, Tim; Lightfoot, Howard.

Proceedings of the Spring Servitization Conference 2013. ed. / Timothy Baines; Ben Clegg; David Harrison. Birmingham (UK) : Aston University, 2013. p. 62-69.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Leadership in high-value services for manufacturers

T2 - people and the delivery of advanced services

AU - Baines, Tim

AU - Lightfoot, Howard

N1 - © Aston Business School

PY - 2013/5/20

Y1 - 2013/5/20

N2 - This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation andskill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a workinghypothesis for future studies in this field.

AB - This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation andskill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a workinghypothesis for future studies in this field.

KW - servitization

KW - product Service-System

KW - manufacturing

KW - advanced services

KW - through-life services

M3 - Conference contribution

SP - 62

EP - 69

BT - Proceedings of the Spring Servitization Conference 2013

A2 - Baines, Timothy

A2 - Clegg, Ben

A2 - Harrison, David

PB - Aston University

CY - Birmingham (UK)

ER -

Baines T, Lightfoot H. Leadership in high-value services for manufacturers: people and the delivery of advanced services. In Baines T, Clegg B, Harrison D, editors, Proceedings of the Spring Servitization Conference 2013. Birmingham (UK): Aston University. 2013. p. 62-69