Leadership in high-value services for manufacturers: people and the delivery of advanced services

Tim Baines; Howard Lightfoot

Leadership in high-value services for manufacturers: people and the delivery of advanced services

Tim Baines
, Howard Lightfoot

Research output: Chapter in Book/Published conference output › Conference publication

236 Downloads (Pure)

Abstract

This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation and
skill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a working
hypothesis for future studies in this field.

Original language	English
Title of host publication	Proceedings of the Spring Servitization Conference 2013
Editors	Timothy Baines, Ben Clegg, David Harrison
Place of Publication	Birmingham (UK)
Publisher	Aston University
Pages	62-69
Number of pages	8
ISBN (Electronic)	978-1-9058-9998-6
Publication status	Published - 20 May 2013
Event	Spring Servitization Conference 2013 - Birmingham, United Kingdom Duration: 20 May 2013 → 21 May 2013

Conference

Conference	Spring Servitization Conference 2013
Abbreviated title	SSC 2013
Country/Territory	United Kingdom
City	Birmingham
Period	20/05/13 → 21/05/13
Other	Servitization in the multi-organisation enterprise

Bibliographical note

Keywords

servitization
product Service-System
manufacturing
advanced services
through-life services

Access to Document

Leadership in high-value services for manufacturers
© Aston Business School
Final published version, 209 KB

https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

A strategy formulation process for the delivery of technology enabled service delivery systems
Redding, L. E. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 127-138 12 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices
Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 70-73 4 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services
Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013. Baines , T. S., Clegg, B. & Harrison, D. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 51-56 5 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File

Cite this

Baines, T., & Lightfoot, H. (2013). Leadership in high-value services for manufacturers: people and the delivery of advanced services. In T. Baines, B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (pp. 62-69). Aston University. https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

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Baines, T & Lightfoot, H 2013, Leadership in high-value services for manufacturers: people and the delivery of advanced services. in T Baines, B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013. Aston University, Birmingham (UK), pp. 62-69, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13. <https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html>

Leadership in high-value services for manufacturers: people and the delivery of advanced services. / Baines, Tim; Lightfoot, Howard.
Proceedings of the Spring Servitization Conference 2013. ed. / Timothy Baines; Ben Clegg; David Harrison. Birmingham (UK): Aston University, 2013. p. 62-69.

Research output: Chapter in Book/Published conference output › Conference publication

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AB - This short paper sets out to further develop the debate around the practices and technologies within operations that are critical to success with servitization. This paper draws findings from four companies that are leading in their delivery of advanced services, and reports on the organisation and skill-sets of people within these organisations. In particular it examines the roles and activities of people within the front-office, identifies the skill-sets that are espoused as being critical, and then seeks to present the rational that explains this importance. It concludes by proposing a working hypothesis for future studies in this field.

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KW - product Service-System

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KW - through-life services

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BT - Proceedings of the Spring Servitization Conference 2013

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CY - Birmingham (UK)

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ER -

Leadership in high-value services for manufacturers: people and the delivery of advanced services

Abstract

Conference

Bibliographical note

Keywords

Access to Document

Fingerprint

Research output

A strategy formulation process for the delivery of technology enabled service delivery systems

Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices

Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Cite this