Managing diversity in organizations: an integrative model and agenda for future research

Yves R.F. Guillaume, Jeremy F. Dawson, Vincenza Priola, Claudia A. Sacramento, Stephen A. Woods, Helen E. Higson, Pawan S. Budhwar, Michael A. West

Research output: Contribution to journalArticlepeer-review


The literature on policies, procedures, and practices of diversity management in organizations is currently fragmented and often contradictory in highlighting what is effective diversity management, and which organizational and societal factors facilitate or hinder its implementation. In order to provide a comprehensive and cohesive view of diversity management in organizations, we develop a multilevel model informed by the social identity approach that explains, on the basis of a work motivation logic, the processes by, and the conditions under which employee dissimilarity within diverse work groups is related to innovation, effectiveness, and well-being. Building on this new model, we then identify those work group factors (e.g., climate for inclusion and supervisory leadership), organizational factors (e.g., diversity management policies and procedures, and top management's diversity beliefs), and societal factors (e.g., legislation, socioeconomic situation, and culture) that are likely to contribute to the effective management of diversity in organizations. In our discussion of the theoretical implications of the proposed model, we offer a set of propositions to serve as a guide for future research. We conclude with a discussion of possible limitations of the model and practical implications for managing diversity in organizations.

Original languageEnglish
Pages (from-to)783-802
Number of pages20
JournalEuropean Journal of Work and Organizational Psychology
Issue number5
Early online date4 Jul 2013
Publication statusPublished - 2014

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis in European Journal of Work and Organizational Psychology on 04/07/2013, available online:


  • climate; Culture
  • diversity management
  • effectiveness
  • identification
  • innovation
  • leadership
  • relational demography
  • self-determination theory
  • social identity approach
  • well-being
  • work group diversity
  • work motivation


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