Managing service productivity using data envelopment analysis

Ali Emrouznejad; Emilyn Cabanda

doi:10.1007/978-3-662-43437-6_1

Managing service productivity using data envelopment analysis

Ali Emrouznejad^*, Emilyn Cabanda

^*Corresponding author for this work

Operations & Information Management

Research output: Chapter in Book/Published conference output › Chapter (peer-reviewed) › peer-review

Abstract

This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

Original language	English
Title of host publication	Managing service productivity
Subtitle of host publication	using frontier efficiency methodologies and multicriteria decision making for improving service performance
Editors	Ali Emrouznejad, Emilyn Cabanda
Place of Publication	Berlin (DE)
Publisher	Springer
Pages	1-17
Number of pages	17
ISBN (Electronic)	978-3-662-43437-6
ISBN (Print)	978-3-662-43436-9
DOIs	https://doi.org/10.1007/978-3-662-43437-6_1
Publication status	Published - 31 Dec 2014

Publication series

Name	International series in operations research and management science
Publisher	Springer
Volume	215
ISSN (Print)	0884-8289

Keywords

data envelopment analysis
DEA software
efficiency
managing service productivity
productivity
service industry
DEA

Access to Document

10.1007/978-3-662-43437-6_1

Cite this

Emrouznejad, A., & Cabanda, E. (2014). Managing service productivity using data envelopment analysis. In A. Emrouznejad, & E. Cabanda (Eds.), Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance (pp. 1-17). (International series in operations research and management science; Vol. 215). Springer. https://doi.org/10.1007/978-3-662-43437-6_1

Emrouznejad, Ali ; Cabanda, Emilyn. / Managing service productivity using data envelopment analysis. Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. editor / Ali Emrouznejad ; Emilyn Cabanda. Berlin (DE) : Springer, 2014. pp. 1-17 (International series in operations research and management science).

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Emrouznejad, A & Cabanda, E 2014, Managing service productivity using data envelopment analysis. in A Emrouznejad & E Cabanda (eds), Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. International series in operations research and management science, vol. 215, Springer, Berlin (DE), pp. 1-17. https://doi.org/10.1007/978-3-662-43437-6_1

Managing service productivity using data envelopment analysis. / Emrouznejad, Ali; Cabanda, Emilyn.
Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. ed. / Ali Emrouznejad; Emilyn Cabanda. Berlin (DE): Springer, 2014. p. 1-17 (International series in operations research and management science; Vol. 215).

Research output: Chapter in Book/Published conference output › Chapter (peer-reviewed) › peer-review

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N2 - This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

AB - This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter.

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KW - DEA software

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KW - productivity

KW - service industry

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Emrouznejad A, Cabanda E. Managing service productivity using data envelopment analysis. In Emrouznejad A, Cabanda E, editors, Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. Berlin (DE): Springer. 2014. p. 1-17. (International series in operations research and management science). doi: 10.1007/978-3-662-43437-6_1

Managing service productivity using data envelopment analysis

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Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach

Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance

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