Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance

Ali Emrouznejad (Editor), Emilyn Cabanda (Editor)

Research output: Book/ReportEdited Book

Original languageEnglish
Place of PublicationBerlin (DE)
PublisherSpringer
ISBN (Electronic)978-3-662-43437-6
ISBN (Print)978-3-662-43436-9
DOIs
Publication statusPublished - 31 Dec 2014

Publication series

NameInternational series in operations research and management science
PublisherSpringer
Volume215
ISSN (Print)0884-8289
  • Managing service productivity using data envelopment analysis

    Emrouznejad, A. & Cabanda, E., 31 Dec 2014, Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. Emrouznejad, A. & Cabanda, E. (eds.). Berlin (DE): Springer, p. 1-17 17 p. (International series in operations research and management science; vol. 215).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

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