Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance

Ali Emrouznejad (Editor), Emilyn Cabanda (Editor)

Research output: Book/ReportEdited Book

Filter
Chapter (peer-reviewed)

Search results

  • 2014

    Estimating the efficiency of healthcare facilities providing HIV/AIDS treatment in Zambia: a data envelopment approach

    Masiye, F., Mphuka, C. & Emrouznejad, A., 31 Dec 2014, Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. Emrouznejad, A. & Cabanda, E. (eds.). Berlin (DE): Springer, p. 55-65 11 p. (International series in operations research and management science; vol. 215).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

  • Managing service productivity using data envelopment analysis

    Emrouznejad, A. & Cabanda, E., 31 Dec 2014, Managing service productivity: using frontier efficiency methodologies and multicriteria decision making for improving service performance. Emrouznejad, A. & Cabanda, E. (eds.). Berlin (DE): Springer, p. 1-17 17 p. (International series in operations research and management science; vol. 215).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review