Managing the impacts of wireless technology

Wenshin Chen, David Bennett

Research output: Chapter in Book/Published conference outputConference publication


This paper investigates and implicates how organisations renovate their service operations and improve business productivity in the context of wireless networks and mobile technologies. Drawing from two case studies conducted in healthcare institutions situated in southwest USA, the findings suggested that wireless networks and relevant technologies evidently enhanced business productivity
and fundamentally changed service provision and, in turn, shaped or reshaped organisational images in the community. The implications reinforced the notions that technology could provide foundation for an organisation’s economic growth and that organisations’ business and IT strategies need to seriously consider aligning with this technological trend. For researchers, how organisations in different industries manoeuvre their ways around these technologies might provide interesting venues for future investigation.
Original languageEnglish
Title of host publicationIAMOT 2010 : 19th international confereccne for the International Association of Management of Technology : March 8-11, 2010 Cairo Marriott Hotel, Cairo, Egypt
Subtitle of host publicationconference proceedings
EditorsYasser Hosni
PublisherIndustry Committee of the International Association for Management of Technology
Number of pages11
ISBN (Print)0-98158-173-0, 978-0-98158-173-6
Publication statusPublished - 2010
Event19th International Conference on Management of Technology - Giza, Egypt
Duration: 8 Mar 201011 Mar 2010


Conference19th International Conference on Management of Technology
Abbreviated titleIAMOT 2010
OtherEntitled “Technology as the Foundation for Economic Growth


  • wireless network
  • mobile technology
  • case study
  • healthcare
  • service
  • productivity


Dive into the research topics of 'Managing the impacts of wireless technology'. Together they form a unique fingerprint.

Cite this