Abstract
The importance of an organisation wide market oriented culture revolves around the performance implications of a focus on customers. However, in contemporary multiple stakeholder environments different notions of ‘the customer’ can exist adding complexity and introducing the possibility of different market oriented subcultures. An analysis of managers’ cognitive maps within a single case study highlight different beliefs and values associated with two alternative market oriented subcultures externally driven by a focus on two different customer groups. The lack of management consensus was further emphasised by two other alternative internally driven subcultures within the same firm. The implications are briefly discussed.
| Original language | English |
|---|---|
| Title of host publication | ESRC research capacity building clusters |
| Subtitle of host publication | summit conference 2013 : 25th – 26th June 2013, Aston University |
| Editors | Ben Clegg, Judith Scully, John Bryson |
| Place of Publication | Birmingham (UK) |
| Publisher | Aston University |
| Pages | 151-169 |
| Number of pages | 9 |
| ISBN (Print) | 978-1-905866-67-0 |
| Publication status | Published - 2013 |
| Event | ESRC research capacity building clusters : 2013 national summit conference - Aston University, Birmingham, United Kingdom Duration: 25 Jun 2013 → 26 Jun 2013 |
Conference
| Conference | ESRC research capacity building clusters : 2013 national summit conference |
|---|---|
| Country/Territory | United Kingdom |
| City | Birmingham |
| Period | 25/06/13 → 26/06/13 |
| Other | “University - Industry Collaboration in Challenging Times” |
Bibliographical note
© Aston Business SchoolKeywords
- market oriented subcultures
- cognitive mapping
- not-for-profit sector
Fingerprint
Dive into the research topics of 'Market oriented cognitive subcultures in a multiple stakeholder environment'. Together they form a unique fingerprint.Research output
- 4 Conference publication
-
Identifying capacity building cluster impact in the West Midlands
Clegg, B., Lightfoot, H. & Scully, J., 2013, ESRC research capacity building clusters: summit conference 2013 : 25th – 26th June 2013, Aston University. Clegg, B., Scully, J. & Bryson, J. (eds.). Birmingham (UK): Aston University, p. 222-229 8 p.Research output: Chapter in Book/Published conference output › Conference publication
Open AccessFile -
Selection & development of short-term project team members: developmental stability as an indicator of interpersonal skills
O'Broin, H. L. R., Butler, M. J. R., Lee, N. & Senior, C., 2013, ESRC research capacity building clusters: summit conference 2013 : 25th – 26th June 2013, Aston University. Clegg, B., Scully, J. & Bryson, J. (eds.). Birmingham (UK): Aston University, p. 141-150 10 p.Research output: Chapter in Book/Published conference output › Conference publication
Open AccessFile -
The experience of delivering case award research in a public sector setting
Southall, A., 2013, ESRC research capacity building clusters: summit conference 2013 : 25th – 26th June 2013, Aston University. Clegg, B., Scully, J. & Bryson, J. (eds.). Birmingham (UK): Aston University, p. 195-200 6 p.Research output: Chapter in Book/Published conference output › Conference publication
Open AccessFile
Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver