| Original language | English |
|---|---|
| Title of host publication | Handbook of Service Business |
| Subtitle of host publication | Management, Marketing, Innovation and Internationalisation |
| Editors | John R. Bryson, Peter W. Daniels |
| Publisher | Edward Elgar |
| Pages | 146-169 |
| ISBN (Print) | 978 1 78100 040 3, 978 1 78643 494 4 |
| Publication status | Published - 2015 |
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