Mind the context gap: a critical review of engagement within the public sector and an agenda for future research.

Luke Fletcher, Catherine Bailey, Kerstin Alfes, Adrian Madden

Research output: Contribution to journalArticle

Abstract

In this review paper, we critically examine the evidence base relating to engagement within the public sector given a wide range of public services have faced acute human resource challenges over recent years. Our review of 188 empirical studies reveals that much of the evidence focuses attention on individual and job level factors, such that specific public sector contextual contingencies have rarely been considered. Through identifying significant ‘context gaps’, we present a future research agenda addressing the following key areas: i) clarifying the relationship between engagement and public service motivation, ii) further contextualizing general engagement models, iii) exploring cultural, socio-political, and institutional factors in more depth, iv) encouraging a more critical perspective on engagement, v) understanding the variation in the experience of engagement across different public services/delivery models, and vi) connecting more strongly with practical concerns and initiatives within public organizations. In presenting this agenda, we highlight how engagement and HRM scholars can more strongly embed their research within a sectoral context.
Original languageEnglish
JournalInternational Journal of Human Resource Management
Early online date15 Oct 2019
DOIs
Publication statusE-pub ahead of print - 15 Oct 2019

Bibliographical note

This is an Accepted Manuscript of an article published by Taylor & Francis Group in The International Journal of Human Resource Management on 15 Oct 2019, available online at: http://www.tandfonline.com/10.1080/09585192.2019.1674358

Keywords

  • contextualization
  • employee engagement
  • public services
  • research agenda
  • systematic review
  • work engagement

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  • Research Output

    • 2 Article
    • 1 Conference publication
    • 1 Chapter (peer-reviewed)

    Evaluating new techniques of evidence-based management using narrative evidence synthesis

    Madden, A., Bailey, C., Fletcher, L. & Alfes, K., 1 Sep 2019, Handbook of Research Methods on the Quality of Working Lives. Edward Elgar, (Handbooks of Research Methods in Management Series).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

  • Using narrative evidence synthesis in HRM research: an overview of the method, its application, and the lessons learned

    Madden, A., Bailey, C., Alfes, K. & Fletcher, L., 1 Mar 2018, In : Human Resource Management. 57, 2, p. 641-657 17 p.

    Research output: Contribution to journalArticle

    Open Access
    File
  • The meaning, antecedents and outcomes of employee engagement: a narrative synthesis

    Bailey, C., Madden, A., Alfes, K. & Fletcher, L., Jan 2017, In : International Journal of Management Reviews. 19, 1, p. 31-53 23 p.

    Research output: Contribution to journalArticle

    Open Access
    File
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