Mobile phone and e-government in Turkey: practices and technological choices at the cross-road

D. Selcen Ö. Aykaç, Ronan De Kervenoael, Nihat Kasap, Enes Eryarsoy

Research output: Contribution to conferencePaper

Abstract

Enhanced data services through mobile phones are expected to be soon fully transactional and embedded within future mobile consumption practices. While private services will surely continue to take the lead, others such as government and NGOs will become more prominent m-players. It is not yet sure which form of technological standards will take the lead including enhance SMS based operations or Internet based specifically developed mobile phone applications. With the introduction of interactive transactions via mobile phones, currently untapped segment of the populations (without computers) have the potential to be accessed. Our research, as a reflection of the current market situation in an emerging country context, in the case of mobile phones analyzes the current needs or emergence of dependencies regarding the use of m/e-government services from the perspective of municipality officers. We contend that more research is needed to understand current preparatory bottlenecks and front loading activities to be able to encourage future intention to use e-government services through mobile phone technologies. This study highlights and interprets the current emerging practices and praxis for consuming m-government services within government.
Original languageEnglish
Publication statusUnpublished - 2008
EventInternational Conferences on Mobile Government and the Mobile Society - Antalya, Turkey
Duration: 16 Sep 200819 Sep 2008

Conference

ConferenceInternational Conferences on Mobile Government and the Mobile Society
CountryTurkey
CityAntalya
Period16/09/0819/09/08

Keywords

  • m-government
  • e-government
  • cellular phone
  • government services
  • practice

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    Aykaç, D. S. Ö., De Kervenoael, R., Kasap, N., & Eryarsoy, E. (2008). Mobile phone and e-government in Turkey: practices and technological choices at the cross-road. Paper presented at International Conferences on Mobile Government and the Mobile Society, Antalya, Turkey.