Online interviewing in psychology: reflections on the process

Adam Jowett, Elizabeth Peel, Rachel L. Shaw

Research output: Contribution to journalArticle

Abstract

The internet is used across a range of disciplines to conduct qualitative research and qualitative psychologists are increasingly turning to the internet as a medium for conducting interviews. In this article we explore the first author’s experience of conducting synchronous online interviews using instant messaging or ‘chat’ software. We highlight the costs and benefits of conducting online interviews and reflect on the development of a rapport with participants within this medium. In particular, we consider how researchers can attempt to make online interviewing less abrupt and more conversational, how researchers can demonstrate ‘listening’ and how insider/outsider status of the interviewer effects interaction within online interviews.
Original languageEnglish
Pages (from-to)354-369
Number of pages16
JournalQualitative Research in Psychology
Volume8
Issue number4
DOIs
Publication statusPublished - Oct 2011

Fingerprint

Interviews
Psychology
Internet
Research Personnel
Epidemiologic Effect Modifiers
Qualitative Research
Cost-Benefit Analysis
Software

Bibliographical note

This is an electronic version of an article published in Jowett, Adam; Peel, Elizabeth A. and Shaw, Rachel L. (2011). Online interviewing in psychology: reflections on the process. Qualitative Research in Psychology, 8 (4), pp. 354-369. Qualitative Research in Psychology is available online at: http://www.informaworld.com/openurl?genre=article&issn=1478-0887&volume=8&issue=4&spage=354

Keywords

  • synchronous online interviews
  • internet
  • LGBTQ research
  • health research
  • rapport

Cite this

@article{d47b1bc692b049dba49841363ba06235,
title = "Online interviewing in psychology: reflections on the process",
abstract = "The internet is used across a range of disciplines to conduct qualitative research and qualitative psychologists are increasingly turning to the internet as a medium for conducting interviews. In this article we explore the first author’s experience of conducting synchronous online interviews using instant messaging or ‘chat’ software. We highlight the costs and benefits of conducting online interviews and reflect on the development of a rapport with participants within this medium. In particular, we consider how researchers can attempt to make online interviewing less abrupt and more conversational, how researchers can demonstrate ‘listening’ and how insider/outsider status of the interviewer effects interaction within online interviews.",
keywords = "synchronous online interviews, internet, LGBTQ research, health research, rapport",
author = "Adam Jowett and Elizabeth Peel and Shaw, {Rachel L.}",
note = "This is an electronic version of an article published in Jowett, Adam; Peel, Elizabeth A. and Shaw, Rachel L. (2011). Online interviewing in psychology: reflections on the process. Qualitative Research in Psychology, 8 (4), pp. 354-369. Qualitative Research in Psychology is available online at: http://www.informaworld.com/openurl?genre=article&issn=1478-0887&volume=8&issue=4&spage=354",
year = "2011",
month = "10",
doi = "10.1080/14780887.2010.500352",
language = "English",
volume = "8",
pages = "354--369",
journal = "Qualitative Research in Psychology",
issn = "1478-0887",
publisher = "Routledge",
number = "4",

}

Online interviewing in psychology: reflections on the process. / Jowett, Adam; Peel, Elizabeth; Shaw, Rachel L.

In: Qualitative Research in Psychology, Vol. 8, No. 4, 10.2011, p. 354-369.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Online interviewing in psychology: reflections on the process

AU - Jowett, Adam

AU - Peel, Elizabeth

AU - Shaw, Rachel L.

N1 - This is an electronic version of an article published in Jowett, Adam; Peel, Elizabeth A. and Shaw, Rachel L. (2011). Online interviewing in psychology: reflections on the process. Qualitative Research in Psychology, 8 (4), pp. 354-369. Qualitative Research in Psychology is available online at: http://www.informaworld.com/openurl?genre=article&issn=1478-0887&volume=8&issue=4&spage=354

PY - 2011/10

Y1 - 2011/10

N2 - The internet is used across a range of disciplines to conduct qualitative research and qualitative psychologists are increasingly turning to the internet as a medium for conducting interviews. In this article we explore the first author’s experience of conducting synchronous online interviews using instant messaging or ‘chat’ software. We highlight the costs and benefits of conducting online interviews and reflect on the development of a rapport with participants within this medium. In particular, we consider how researchers can attempt to make online interviewing less abrupt and more conversational, how researchers can demonstrate ‘listening’ and how insider/outsider status of the interviewer effects interaction within online interviews.

AB - The internet is used across a range of disciplines to conduct qualitative research and qualitative psychologists are increasingly turning to the internet as a medium for conducting interviews. In this article we explore the first author’s experience of conducting synchronous online interviews using instant messaging or ‘chat’ software. We highlight the costs and benefits of conducting online interviews and reflect on the development of a rapport with participants within this medium. In particular, we consider how researchers can attempt to make online interviewing less abrupt and more conversational, how researchers can demonstrate ‘listening’ and how insider/outsider status of the interviewer effects interaction within online interviews.

KW - synchronous online interviews

KW - internet

KW - LGBTQ research

KW - health research

KW - rapport

UR - http://www.scopus.com/inward/record.url?scp=84859250388&partnerID=8YFLogxK

U2 - 10.1080/14780887.2010.500352

DO - 10.1080/14780887.2010.500352

M3 - Article

VL - 8

SP - 354

EP - 369

JO - Qualitative Research in Psychology

JF - Qualitative Research in Psychology

SN - 1478-0887

IS - 4

ER -