Operationalising lean in services: Rediscovering service blueprinting

Zoe J. Radnor*, Stephen P. Osborne

*Corresponding author for this work

Research output: Chapter in Book/Published conference outputChapter

Original languageEnglish
Title of host publicationPublic Service Operations Management
Subtitle of host publicationA Research Handbook
EditorsZoe Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon Williams, David Upton
PublisherTaylor & Francis
Pages294-309
Number of pages16
ISBN (Electronic)9781317602941
ISBN (Print)9781138813694
Publication statusPublished - 30 Jul 2015

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