| Original language | English |
|---|---|
| Title of host publication | Public Service Operations Management |
| Subtitle of host publication | A Research Handbook |
| Editors | Zoe Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon Williams, David Upton |
| Publisher | Taylor & Francis |
| Pages | 294-309 |
| Number of pages | 16 |
| ISBN (Electronic) | 9781317602941 |
| ISBN (Print) | 9781138813694 |
| Publication status | Published - 30 Jul 2015 |
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Delivery not departments: A case study of a whole organisation approach to lean implementation across an english hospital
Burgess, N. J., Radnor, Z. J. & Furnival, J., 30 Jul 2015, Public Service Operations Management: A Research Handbook. Radnor, Z., Bateman, N., Esain, A., Kumar, M., Williams, S. & Upton, D. (eds.). Taylor & Francis, p. 310-327 18 p.Research output: Chapter in Book/Published conference output › Chapter
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Introduction: The role and substance of public service operations management
Radnor, Z. J. & Bateman, N., 30 Jul 2015, Public Service Operations Management: A Research Handbook. Radnor, Z., Bateman, N., Esain, A., Kumar, M., Williams, S. & Upton, D. (eds.). Taylor & Francis, p. 1-10 10 p.Research output: Chapter in Book/Published conference output › Foreword/postscript
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