Abstract
This study examined an integrated model of the antecedents and outcomes of organisational and overall justice using a sample of Indian Call Centre employees (n = 458). Results of structural equation modelling (SEM) revealed that the four organisational justice dimensions relate to overall justice. Further, work group identification mediated the influence of overall justice on counterproductive work behaviors, such as presenteeism and social loafing, while conscientiousness was a significant moderator between work group identification and presenteeism and social loafing. Theoretical and practical implications are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 213-222 |
| Number of pages | 10 |
| Journal | Journal of World Business |
| Volume | 47 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - Apr 2011 |
Keywords
- overall justice
- Indian call centres
- group engagement model
- presenteeism
- moderated mediation