Performance analysis of frontline service employees: case of a banking call centre

Research output: Chapter in Book/Published conference output › Conference publication

Original language	English
Title of host publication	Proceedings 2004 INFORMS Marketing Science Conference
Publication status	Published - 2004
Event	2004 INFORMS Marketing Science Conference - Rotterdam, Netherlands Duration: 23 Jun 2004 → 26 Jun 2004

Conference	2004 INFORMS Marketing Science Conference
Abbreviated title	2004 INFORMS
Country/Territory	Netherlands
City	Rotterdam
Period	23/06/04 → 26/06/04

Cite this

@inproceedings{426058af0f3f496e88a4767735d26fa9,

title = "Performance analysis of frontline service employees: case of a banking call centre",

author = "Neeru Malhotra and Avinandan Mukherjee",

year = "2004",

language = "English",

booktitle = "Proceedings 2004 INFORMS Marketing Science Conference",

note = "2004 INFORMS Marketing Science Conference, 2004 INFORMS ; Conference date: 23-06-2004 Through 26-06-2004",

}