TY - JOUR
T1 - Performance measurement of intensive care services in hospitals
T2 - The case of Barbados
AU - Dey, P.K.
AU - Hariharan, S.
AU - Kumar, A.Y.
AU - Moseley, H.S.L.
PY - 2004/12/1
Y1 - 2004/12/1
N2 - The Intensive Care Unit (ICU) being one of those vital areas of a hospital providing clinical care, the quality of service rendered must be monitored and measured quantitatively. It is, therefore, essential to know the performance of an ICU, in order to identify any deficits and enable the service providers to improve the quality of service. Although there have been many attempts to do this with the help of illness severity scoring systems, the relative lack of success using these methods has led to the search for a form of measurement, which would encompass all the different aspects of an ICU in a holistic manner. The Analytic Hierarchy Process (AHP), a multiple-attribute, decision-making technique is utilised in this study to evolve a system to measure the performance of ICU services reliably. This tool has been applied to a surgical ICU in Barbados; we recommend AHP as a valuable tool to quantify the performance of an ICU. Copyright © 2004 Inderscience Enterprises Ltd.
AB - The Intensive Care Unit (ICU) being one of those vital areas of a hospital providing clinical care, the quality of service rendered must be monitored and measured quantitatively. It is, therefore, essential to know the performance of an ICU, in order to identify any deficits and enable the service providers to improve the quality of service. Although there have been many attempts to do this with the help of illness severity scoring systems, the relative lack of success using these methods has led to the search for a form of measurement, which would encompass all the different aspects of an ICU in a holistic manner. The Analytic Hierarchy Process (AHP), a multiple-attribute, decision-making technique is utilised in this study to evolve a system to measure the performance of ICU services reliably. This tool has been applied to a surgical ICU in Barbados; we recommend AHP as a valuable tool to quantify the performance of an ICU. Copyright © 2004 Inderscience Enterprises Ltd.
KW - analytic hierarchy process
KW - intensive care units
KW - performance measurement
KW - quality of service
UR - http://www.scopus.com/inward/record.url?scp=14944379500&partnerID=8YFLogxK
UR - http://www.inderscience.com/offer.php?id=6274
U2 - 10.1504/IJSTM.2004.006274
DO - 10.1504/IJSTM.2004.006274
M3 - Article
SN - 1460-6720
VL - 5
SP - 579
EP - 595
JO - International Journal of Services Technology and Management
JF - International Journal of Services Technology and Management
IS - 5-6
ER -