Processes: Still the poor relation in the knowledge management family?

J. S. Edwards*

*Corresponding author for this work

Research output: Chapter in Book/Published conference outputChapter


Much has been written about the importance of people and of technology in knowledge management initiatives. However, this chapter will discuss how the role of processes is just as important. This covers both business processes and knowledge processes, and particularly concerns the links between people, processes, and technology for each type of process. Examples from the last 20 years of “process thinking” or “thinking process” in knowledge management initiatives, and especially the absence of it, will be discussed and compared. The chapter ends by speculating on what lessons might be carried into current emerging developments such as wearable devices, intelligent agents, and visualizations of big data.

Original languageEnglish
Title of host publicationSuccesses and Failures of Knowledge Management
EditorsJay Liebowitz
ISBN (Electronic)9780128051870
Publication statusPublished - 24 Jun 2016

Bibliographical note

Publisher Copyright:
© 2016 Elsevier Inc. All rights reserved.


  • Business processes
  • Implementation
  • Knowledge management initiative
  • Knowledge processes
  • People
  • Technology


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