Properties that influence business process management maturity and its effect on organizational performance

Remco Dijkman, Sander Vincent Lammers, Ad De Jong

Research output: Contribution to journalArticle

Abstract

Abstract BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes and
of the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sample
of 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity.
Original languageEnglish
Pages (from-to)717-734
JournalInformation Systems Frontiers
Volume18
Issue number4
Early online date28 Apr 2015
DOIs
Publication statusPublished - 1 Aug 2016

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Business Process Management
Business Process
Industry
Benchmark
Evaluate
Influence
Evidence
Beliefs

Bibliographical note

© The Author(s) 2015. This article is published with open access at Springerlink.com

Keywords

  • Business process
  • Business process management
  • Maturity
  • Innovativeness
  • Performance

Cite this

Dijkman, Remco ; Lammers, Sander Vincent ; De Jong, Ad. / Properties that influence business process management maturity and its effect on organizational performance. In: Information Systems Frontiers. 2016 ; Vol. 18, No. 4. pp. 717-734.
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Properties that influence business process management maturity and its effect on organizational performance. / Dijkman, Remco; Lammers, Sander Vincent; De Jong, Ad.

In: Information Systems Frontiers, Vol. 18, No. 4, 01.08.2016, p. 717-734.

Research output: Contribution to journalArticle

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AB - Abstract BPM maturity is a measure to evaluate how professionally an organization manages its business processes. Previous research provides evidence that higher BPM maturity leads to better performance of processes andof the organization as a whole. It also claims that different organizations should strive for different levels of maturity, depending on their properties. This paper presents an empirical investigation of these claims, based on a sampleof 120 organizations and looking at a selection of organizational properties. Our results reveal that higher BPM maturity contributes to better performance, but only up to a point. Interestingly, it contradicts the popular belief that higher innovativeness is associated with lower BPM maturity, rather showing that higher innovativeness is associated with higher BPM maturity. In addition, the paper shows that companies in different regions have a different level of BPM maturity. These findings can be used as a benchmark and a motivation for organizations to increase their BPM maturity.

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