PSS as a service based strategy for western manufacturers

T. Baines, A. Neely

Research output: Contribution to conferenceAbstract

Abstract

A product-service system (PSS) is a subtle blend of products and services that are offered as an integrated solution to customers. Much existing work on PSS has originated from Scandinavia and has been motivated by a sustainability agenda. Although valuable, this form has limited appeal to western manufacturers. However, by expanding the concepts of PSS to also embrace leading thinking on large scale complex service systems and informated products and services, it is possible to put forward the basis of a service business model that offers the means to differentiate from competitors who simply offer lower priced products. This paper aims to build this case. It reports the state-of-the-art of PSS, defines the concept, reports on its origin and features, discusses examples of applications, and finally proposes a research strategy for future work on this topic.
Original languageEnglish
Publication statusPublished - 2007
Event18th annual conference of the Production and Operation Management Society (POMS) - Dallas TX, United States
Duration: 4 May 20077 May 2007

Conference

Conference18th annual conference of the Production and Operation Management Society (POMS)
CountryUnited States
CityDallas TX
Period4/05/077/05/07

Bibliographical note

Conference LocationDallas, Texas (US) Date 4-7 May

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